This page answers frequently asked questions pertaining to customer service related issues, such as ordering, shipping, exchanges and hair samples.
  • For definitions of terms used in the product descriptions, please visit the Glossary page.
Wig Styling & Maintenance
Can I exercise in my wig / hairpiece?
Can I sleep in my wig / hairpiece?
Can I swim in my wig / hairpiece?
Can I use the sauna while wearing my wig / hairpiece?
Can I wear my wig while cooking and using the oven?
How do I care for my 100% human hair wig / hairpiece?
How do I clean my new synthetic wig/hairpiece?
How often do I wash my wig?
Why is my wig shedding / balding / thinning?
Wig FAQs
Can I color my wig / hairpiece?
Do you buy human hair?
How do I choose a color that matches my hair? Can I send you a sample?
How do I Choose a Wig?
How do I choose the right hairpieces?
How do I know what size wig will fit me?
How do I put on my new wig?
How do I send in a hair sample for you to match my own hair color?
How long should a wig last?
How often do I wash my hairpiece or full wig?
How to Choose the Right Wig?
What are Dermafix Kits?
What are the different types of human hair
What does "Heat Friendly" or "Heat Resistant" synthetic hair mean?
What is a Cranial Prosthesis?
What is the Dermafix Service?
What is the difference between human hair and synthetic hair?
What kind of wig cap construction is most suitable for me?
What's the difference - human hair vs. synthetic fibers?
Why would I need a wig cap liner?
Will wearing a hairpiece or full wig ruin my existing hair?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Shipping Guidelines
Exchange Policy
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Contact Us
Glossary