New Return Policy Revised April 10, 2024

NO RESTOCKING FEES & FREE GROUND SHIPPING
FOR EXCHANGE ORDERS!

15% Restocking Fee for Refunds (Not to Exceed $100)

***Only 1 Return is Permitted Per Item***

At Wigsite.com, we take great pride in ensuring positive overall customer experience. If for any reason you are unhappy with your purchase, we will gladly exchange or refund the item.

• Please either email or call us within 14 days of receipt of your order to obtain a Return Merchandise Authorization number (RMA#).
  
• Be sure to indicate how you wish to proceed with your return, i.e. exchange, store credit, or a refund.
  
  
• Once we have been notified of your return request, we will email you a Return Authorization Form which will include all instructions for how and where to ship your return. Please print the Return Authorization email and include it with your return.
  
  
• Items must be returned within 14 business days of receipt in new condition. Items cannot be worn or altered in any way, must be in the original packaging with all tags attached, and be odor-free. If product is deemed to have been worn or altered or not in acceptable condition, it will be returned to you with explanation and no credit/refund will be issued .
  
  
• PLEASE NOTE: All sales are final on orders sent out for Non-Slip Wig Kit Add-On Service, Custom Sizing, as well as any Custom/Special Orders.
  
  
• Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.

• PREPAID RETURN LABEL: Should you require a Prepaid Shipping Label for your return to make your return easier, a return shipping charge of $10.00 will be deducted from your credit/refund when using the prepaid label. Please let us know when requesting a return if you would like us to email you a return label.
  

Call us at 888-461-9447 or Email us at [email protected]. Please reference your order number, the item you will be sending back and how you would like your return to be processed (exchange, credit, or refund)

Exchanges:

NO restocking fees and Free Ground Shipping for domestic exchange orders!

To ensure speedy delivery of your exchange item, please email or simply call us . If the price of the new order is greater than the price of the returned order, you will be charged only for the difference in price. If the price of the new order is less than the price of the returned item, then the remaining credit will be left on account for future orders. Coupon codes, promotions, or gift certificates are non-transferable to the new exchange order.

Store Credit:

If you choose Store Credit, once the return is received, inspected, and deemed to be in good condition, credit for the full amount paid for the product will be applied to your account. Store Credits do not expire and will automatically be applied to your next order. If you select store credit, please note that store credit is not refundable .

*Refund:

All the items we sell are in new and unworn condition. Every returned item received is examined by us or the manufacturer, which takes significant time and costs. Therefore, to maintain our standard of excellent prices and service, we charge a 15% restocking fee on the purchase price (NOT TO EXCEED $100). The remaining amount will be issued back to the original method of payment. Once the item is received, allow up to 10-15 business days for an email confirmation of the refund status.

Thank you in advance for complying with our exchange policy regarding our wigs and hairpieces. We appreciate your business!