Exchange Policy


** Sorry, NO REFUNDS! ONE Exchange Only! **

When exchanging your goods, all original packaging must be included. The wig/hairpiece must have all the original tags still attached to it. It cannot be combed or brushed; it must be in good saleable condition.

Any wig or hairpiece exchange must be made within 10 days receipt of your order. It must be accompanied by a return authorization number and the appropriate paperwork. To obtain an authorization number RMA#, please e-mail Exchanges.

Please include your name, address and why you are requesting an exchange authorization. Also, indicate which wig or hairpiece you wish to exchange it for and/or the new color.

Only ONE exchange per item is permitted.

(All Sales are Final, on orders sent out for the Non-Slip Wig Kit Add-On Service and any Custom Orders as well.

  • There will be a $10.00 restocking fee "per item"
Plus the basic shipping and handling charges for the replacement wig or hairpiece.

  • There will be a $20.00 restocking fee on all Human Hair wigs. Plus the basic shipping and handling charges for the replacement wig or hairpiece.

  • There is a $45.00 restocking fee for all International orders, due to the fact that the shipping and handling fees are more expensive.

Exchange must be equal or of a higher amount. If the exchanged item is a lower amount, the difference will be applied as store credit towards your next purchase. The difference can not be refunded.

Thank you in advance for complying with our exchange policy regarding our wigs and hairpieces. We appreciate your business!