This page answers
frequently asked questions pertaining to customer service related issues, such
as ordering, shipping, exchanges and hair samples.
- For answers
to wig related questions, such as how to measure, wear and care for them,
etc., please visit our Women's Wig FAQ or
Men's FAQ page.
- For definitions
of terms used in the product descriptions, please visit the
Glossary page or click here for the
men's glossary page.)
Frequently Asked Questions
Do you mail out print catalogs?
- Do you wholesale to salons?
- Can I write off the cost of my wig, if I am using it for
- Will my insurance company pay for the cost of my wig, if
I’m undergoing chemotherapy?
- How do I know which hair color to choose?
- How do I send in a hair sample for you to match my own hair
- Which credit cards and other forms of payment do you accept?
- How do I send my order via regular mail or fax?
- Do you offer secure online ordering?
- Do you sell other wigs and hairpieces besides the ones
on this website?
- Do you offer gift certificates?
- How do I redeem my gift certificate?
- Do you buy human hair?
- Can I pay with a personal check?
- What are your hours of operation?
Standard Domestic Shipping:
For all wig
and hairpiece orders that are shipped within the continental United States,
(including Alaska and Hawaii),
there is a base charge of $9.00, plus $2.00 for each additional item after
the first. For example, if you order two wigs and a bottle of shampoo, the
total shipping charge will be $13.00.
are sent via UPS Ground. You can expect your purchase to arrive in 7-12 days.
Standard Shipping (Canada only):
to Canada, the base charge is $39.00, plus $5.00 for each additional
item after the first.
You can expect
your purchase to arrive in 7-12 days. (Customs is taking a longer period
of time to inspect packages).
Rush Domestic Shipping:
We offer 2-3 day rush shipping for a charge of $30.00
for the first
item, and $10.00 for each additional item. This charge applies to rush delivery
orders for the continental United States only.
If your order also includes items other than wigs and/or hairpieces,
those items will be shipped separately via Standard Shipping.
Customers outside of the continental United States (such as Alaska, Hawaii
and US territories) -- please inquire via
or Call: 1 (828) 414-4451
Fax: 1 (828) 237-4389
All Rush Shipping orders (credit card only) that are placed after
12:00 PM will ship on the next business day. You should receive your order
2-3 days thereafter.
For example, if you placed your order after 12:00 PM on Monday, you’ll
receive your order on either Thursday or Friday of that week. If your order
was placed on Wednesday after 12:00 PM, you may not receive your order until
the following Monday, because there are NO Saturday deliveries.
Please note, you must provide a street address (not a post office box)
for this type of delivery.
may apply-depending on the Country)
plus $5.00 for
each additional item after the first. For example, if you order two wigs and
a bottle of shampoo, the total shipping charge will be $60.00.
For international shipments, the base charge is $50.00,
You can expect your purchase to arrive in 8-10 business days.
At this time, we do not offer rush shipping for international deliveries.
** Sorry, NO REFUNDS!
ONE Exchange Only! **
your goods, all original packaging must be included. The wig/hairpiece must
have all the original tags still attached to it. It cannot be combed or brushed;
it must be in good saleable condition.
Any wig or hairpiece
exchange must be made within 10 days receipt of your order. It must be accompanied
by a return authorization number and the appropriate paperwork. To obtain an authorization number, please
your name, address and why you are requesting an exchange authorization. Also,
indicate which wig or hairpiece you wish to exchange it for and/or the new color.
ONE exchange per item is permitted.
Sales are Final, on "Henry Margu & Envy" Wigs)
Sales are Final, on orders sent out for the
material and any Custom Orders as well.)
- There will
be a $10.00 restocking fee "per item"
Plus the basic shipping and handling charges for the replacement wig or
- There will be a
$20.00 restocking fee on
all Human Hair wigs. Plus the basic shipping and
handling charges for the replacement wig or hairpiece.
- There is a
$45.00 restocking fee for all International
orders, due to the fact that the shipping and handling fees are more expensive.
be equal or of a higher amount. If the exchanged item is a lower amount, the
difference will be applied as store credit towards your next purchase. The
difference can not be refunded.
Thank you in
advance for complying with our exchange policy regarding our wigs and hairpieces.
We appreciate your business!
Frequently Asked Questions
1. Do you mail out
No, we only have
online catalogs for viewing purposes.
2. Do you wholesale to salons?
No, we only sell
directly to the public.
Can I write off the cost of my wig, if I am using it for medical reasons?
Yes, be sure
to keep your original email receipt. It is considered a tax-write off, if used
for medical purposes.
4. Will my insurance company pay for the cost of my wig, if I’m undergoing chemotherapy
or another medical treatment?
~Click here to read more---Reclaim your life with a Cranial Prosthesis.
Most (but not
all) insurance companies will pay for your wig, and only if you have a written
prescription for it. You will have to call your own insurance company direct
to see if they cover “cranial prosthesis”. (Don’t mention the word wig).
Upon ordering through Lori’s Wigsite, you will need to have a written
prescription from your doctor for this “cranial prosthesis”. (The
prescription must be made out for a "cranial prosthesis" in order to be
please check the appropriate box in the "special instructions" section of order
form and we will e-mail you the required paperwork for submission
to your insurance company.
5. How do I know which hair color to choose?
To achieve a
more natural look, try and choose a color that will be close to or a shade lighter
than your own hair color. Please view our color
chart descriptions. This will help in your decision.
Please note: Due to varied monitor quality and type, the actual wig color
will differ from the colors on your screen.
6. How do I send in a hair sample for you to match my own hair color?
- First, cut
a piece of your hair about ½-inch wide by 1-2 inches long, with enough strands
in it to be able to view the actual color.
For hairpieces, cut your sample to match the area where the hairpiece is going
to be placed. For example, if your hairpiece is going to be placed in the
back section of the head, take a sample from the side of your head so that
your hair blends naturally into the point where the hairpiece begins.
- Please tape
the hair sample to a white piece of paper, along with a note of your desired
wig or hairpiece selection.
Along with your sample, please be sure to include your name, address, phone
number (with area code), e-mail address and form of payment. We will notify
you once we receive your sample and determine the appropriate color. After
your approval, we will process your order!
samples and orders via Regular Mail to:
Easton PA 18040
7. Which credit cards and other forms of payment do you accept?
We accept MasterCard,
Visa, American Express and Discover Card.
We also accept
money orders made payable to: "Wigsite". As well as Paypal.
Can I pay with a personal check?
No, we are no
longer accepting personal checks. Please see above for other forms of
payments that we do accept.
Sorry, no COD's.
8. How do I send my order via regular mail or fax?
with the checkout process and follow the instructions.
9. Do you offer secure online ordering?
Our secure server
software (SSL) is the industry standard and among the best software available
today for secure commerce transactions. It encrypts all of your personal information,
including credit card number, name, and address, so that it cannot be read as
the information travels over the Internet.
10. Do you sell other wigs and hairpieces besides the ones on this website?
sell many others -- including the full line of Envy Wigs, Look of Love, plus Henry Margu,
Aspen, Alan Thomas, Wigs By Pierre, New Image, Mona Lisa, Motown Tress, OnRite
(Ortech) and more. Just send us
an email regarding the item you're
looking for and we'll reply with our discounted price and ordering instructions.
11. Do you offer gift certificates?
here to purchase a Lori's Wigsite gift certificate.
If you would like us to include a personal message, please include it in the
Comments section of the checkout form.
12. How do I redeem my gift certificate?
here to go to the gift certificate redemption
page. You will be asked to enter the gift certificate number and amount, which
will then be automatically deducted from your order total. Please be sure to
enter the information correctly, as the gift certificate is verified through
our records before your order is shipped.
Do you buy human hair?
No, we do not
buy hair. However, you can get more information by visiting
note that we are not affiliated with this company in any way.
You may also donate your hair to
Beautiful Lengths, was created to bring people together to share
their strength and donate their beautiful, healthy hair for women who have
lost their hair due to cancer treatment.
14. What are your hours of operation?
We are available (Eastern
Monday - Friday from 9 AM- 5 PM
Due to the wig manufacturers being closed on the weekends,
Lori's Wigsite will be closed on Saturday and Sunday as well.
All orders received
on Friday (after 12 noon) and over the weekend, will be filled the following business
day (Monday). All phone calls that are placed over the weekend, will be returned
on the following business day as well.
Thank you for
complying, we appreciate your business and look forward to serving you soon.
Still Have a Question?
We value your
time and your business. For fastest service, please use the e-mail link below.
All inquiries will be answered promptly!
Or, you may call
for the women's & men's department:
Toll Free (U.S.
only): 1 (888) 461-9447(wigs)
or 1 (888) 487-6544
Local and Outside of U.S.: 1 (828) 414-4451
Fax: 1 (828) 237-4389
Due to the high
level of incoming calls, if you are unable to reach a live operator, please
leave your name and phone number (including area code) and a customer service
representative will return your call as soon as possible.
EMAIL US FOR A QUICKER REPLY).
Easton PA 18040
our fulfillment center,
we do not have a wig salon at the above location).
HERE FOR- The
wig salon located in Pompano Beach, Florida
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