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Excellent Customer Service |
May 26, 2017 |
| Reviewer:
Anonymous Person from Plain City, OH United States
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Mo And Amanda provided super services to me.They called me and returned my phone calls in a quick fashion. The reason I did not give 5 stars was because I sent in a sample of my hair to be matched to a hairpiece. I was so excited waiting for it to arrive. The color wasn't even close to my hair color. I was so disappointed. Even though there are no returns Mo said he would refund the money. I will purchase from this company again. I found this company more honest that than the other two company's I delt with in the past.
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Reply from Wigsite:
Sorry Suzanne that we couldn't find the perfect match to your hair color. Though, we are glad you were happy with our customer service and recognize we are here to help our customers, we will gladly issue a refund if we can't find that perfect piece for you.
We want everyone to be happy -that's most important to us as a small business, we have integrity & stand behind our word of commitment.
**Lori's Wigsite encourages our customers to send us hair sample to match up their hair color - (great option for our hairpieces).
Please copy the below link to read about "how to send us a hair color swatch":
https://www.wigsite.com/help_answer.asp?ID=20#273
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